Quality & Patient Safety

This monograph introduces the HCAHPS program and describes improvements health care organizations have made to increase patient satisfaction.
Speakers: Steve Spaanbroek, Hank Wheeler & Mark EtheridgeWhen natural disasters challenge the delivery of patient care, the infrastructure of a health care facility becomes more important than ever. In this session, two individuals whose health care facilities were severely affected by natural…
Lessons learned from the perspective of health care facility managers, clinicians, and executive staffSpeaker: ASHEIn 2011 a tornado in Joplin, Missouri, devastated a community, including Mercy hospital. Mercy’s incredible story offers an opportunity to assess your facility’s emergency preparedness…
This monograph explores the role of the health care environment in infection control, provides information on common pathogens, and gives details on strategies to reduce health care-associated infections.
Learn about the Hospital Incident Command System (HICS) with the ASHE management monograph. Improve your hospital's emergency preparedness.