Standard Work for Governance Example
Source: St. Charles Health System. Used with Permission.
Lean principles and practices drive performance improvement by clarifying the steps involved in work processes to avoid wasting time reinventing how work should be done. The board of St. Charles Health System in Bend, Ore., developed “standard work” for several board processes to improve governance performance. An example of standard work for biannual distribution of director stipends appears here.
Resource Library
Filter your results:
Topic
- Novel Coronavirus (SARS-CoV-2/COVID-19) (170)
- AONL (152)
- AHA Education & Events (128)
- Operational Excellence (119)
- AHA Center for Health Innovation (112)
- Readmissions (105)
- Health Care: The Big Picture (103)
- Operations Related to Environmental Hygiene (91)
- Disparities/Equity of Care (83)
- Health Equity (77)
- 340B Drug Pricing Program (76)
- Maternal Health (74)
- Population/Community Health (73)
- Leadership (71)
- Community Health Data (70)
- Nurse Leadership (69)
- Cybersecurity (65)
- Workforce (60)
- Nurses (58)
- Rural issues (55)
- COVID-19: Caring for Patients and Communities (53)
- Workforce Diversity (52)
- Hospital Data (49)
- Workforce Data (49)
- Risk Management (47)
- Social Determinants of Health (43)
- Community Partnerships (42)
- Institute for Diversity and Health Equity (IFDHE) (40)
- National Uniform Billing Committee (NUBC)/UB-04 (40)
- Economic Contribution of Hospitals (39)
- Marketing (39)
- Access to Behavioral Health (38)
- Communications (38)
- Consumerism (38)
- Utilization and Volume (35)
- Paying for Health Care (34)
- Telehealth (34)
- Advocacy & Public Policy (33)
- Issues & Trends (32)
- AHA Team Training (31)
- Data & Insights (31)
- Telling the Hospital Story (31)
- Access & Health Coverage (30)
- Governance and Leadership Diversity (30)
- Opioids (29)
- Physician Workforce (29)
- Compliance (28)
- Quality & Patient Safety (28)
- Strategic Planning (27)
- AHA (26)
- COVID-19: Vaccines and Therapeutics (26)
- Human Resources (HR) (26)
- SHSMD (26)
- Career/Professional Development (25)
- Access to Care in Vulnerable Communities (24)
- Digital Engagement (24)
- Medicaid (24)
- Surprise Medical Billing (24)
- COVID-19: Protecting Health Care Workers (23)
- Hospitals Against Violence (23)
- Inclusion (23)
- Workforce Education (23)
- Care Delivery Transformation (22)
- Certifications (22)
- COVID-19: Organizational Preparedness and Capacity Planning (22)
- AHA Leadership Summit (21)
- Site-Neutral Payment Proposals (21)
- Accelerating Health Equity Conference (20)
- Analytics & Research (20)
- COVID-19: CDC, FDA and CMS Guidance (20)
- Innovation (19)
- Leveraging Technology (19)
- Artificial Intelligence (AI) (18)
- Race, Ethnicity and Language (REAL) Data (18)
- Health Care Facility Management (17)
- Innovation/New Models of Care (17)
- Medicare (17)
- Price Transparency (17)
- Reducing Healthcare Disparities (17)
- AHRMM Annual Conference and Exhibition (16)
- Behavioral Health Care Delivery (16)
- Benchmarking (16)
- Making Healthcare More Affordable (16)
- AHA Annual Membership Meeting (15)
- AHA Physician Alliance (15)
- ASHRM (15)
- Clinical Integration (15)
- Data (15)
- Emergency Readiness (15)
- Financial Management (15)
- Sustainability (15)
- AHA Rural Health Care Leadership Conference (14)
- AONL Annual Conference (14)
- Community Connections (14)
- COVID-19: Supplies and Personal Protective Equipment (PPE) (14)
- Current & Emerging Payment Models (14)
- Forecasting (14)
- Infection Prevention and Control (14)
- Supply chain management (14)
- Architecture (13)
- Community Benefit (13)
- Cost Management (13)
- Customer Experience (13)
- Leadership Development (13)
- Legislation and Legislative Advocacy (13)
- Post-Acute Care (13)
- Story-telling (13)
- The Value Initiative (13)
- Wellness/Preventive Care (13)
- Affordable Care Act (12)
- Awards & Fellowships (12)
- Certified Healthcare Constructor (CHC) (12)
- Growth Strategies (12)
- Malnutrition (12)
- Physician Leaders (12)
- Substance Use Disorder (12)
- Business Analytics (11)
- Certified Healthcare Facility Manager (CHFM) (11)
- Collaboration & Partnerships (11)
- Community Violence (11)
- Compliance and Operations (11)
- Inpatient Prospective Payment Systems (IPPS) (11)
- Opioid Use Disorder (11)
- Street and Gang Violence (11)
- Suppliers (11)
- AHA Community Health Improvement (ACHI) (10)
- Certified Materials & Resource Professional (CMRP) (10)
- Cost, Quality and Outcomes (CQO) Movement (10)
- Mergers & Acquisitions (10)
- Physician Self-Referral Law/Stark law (10)
- Promoting Healthy Communities (10)
- Regulations and Regulatory Advocacy (10)
- Strategic Sourcing (10)
- Audio/Podcasts (9)
- Disaster/Outbreak Preparedness (9)
- Infection Prevention and Epidemiology (9)
- Marketplace Issues/Stability (9)
- Physician Issues (9)
- Presentation Center (9)
- Recruitment and Selection (9)
- Child and Adolescent Health (8)
- Commercial Insurer Accountability (8)
- Environmental Trends (8)
- Products and Services Contracting (8)
- ROI (8)
- Social Media (8)
- Surgical Site Infection (SSI) (8)
- Transforming Governance (8)
- Volunteers (8)
- Workplace Violence (8)
- AHRMM (7)
- Board Composition and Selection (7)
- Business Development (7)
- Certified Health Care Environmental Services Technician (CHEST) (7)
- Certified Professional in Healthcare Risk Management (CPHRM) (7)
- COVID-19: Coverage and Reimbursement (7)
- Cultural Competency Training (7)
- Geriatric (7)
- Health Care Construction Workshop (7)
- Maintenance and Operations (7)
- National Hospital Week (7)
- Patient Journey (7)
- Performance improvement (7)
- Physician Engagement (7)
- Planning, Design, and Construction (7)
- Rural Workforce (7)
- Safety and Security (7)
- Technology Strategy (7)
- Value Analysis (7)
- Website (7)
- Workforce (Deprecated) [DO NOT USE!] (7)
- ASHE (6)
- Behavioral Health Intervention & Issues Prevention (6)
- Bundled Payment (6)
- Business of Health Care (6)
- Change Management (6)
- Child and Adolescent Mental Health (6)
- Community Health Workers (6)
- Drug Prices (6)
- Environmental Hygiene (6)
- Facility Engineering (6)
- Finance & Budgeting (6)
- Grassroots (6)
- Health Care Facility Technology Systems (6)
- Hospital Bonds (6)
- Human Trafficking (6)
- Maternal Mental Health (6)
- Members (6)
- Outpatient Prospective Payment Systems (OPPS) (6)
- Patient-Centered Care (6)
- Patient and Family Education/Engagement (6)
- Patient care and Information (6)
- SHSMD Annual Conference (6)
- Tax-exempt Status (6)
- Team-Based Care (6)
- Trustee Services (6)
- 340B Payment Reductions in the CY2018 Final OPPS Rule (5)
- Apprenticeships (5)
- Board Culture (5)
- Branding (5)
- Burnout (5)
- Business Innovation (5)
- Capacity Planning (5)
- Certified Healthcare Environmental Services Professional (CHESP) (5)
- Chiller and Boiler Products (5)
- COVID-19: Effective Communications Resources (5)
- Delivery System Transformation (5)
- Equitable and Inclusive Organizational Policies (5)
- Events & Event Planning (5)
- Flu (5)
- HIPAA (5)
- Hospital Field Realignment (5)
- Hospital History (5)
- Inspection Testing and Maintenance (5)
- Legal/Regulatory ERM Domain (5)
- Market Research (5)
- Performance Metrics (5)
- Purchased Services (5)
- Quality Measures (5)
- Recognition and Awards (5)
- Regulatory Compliance (5)
- Resource Library (5)
- Risk Financing (5)
- Technology (5)
- Advancing Best Practices for Hospitals & Health Systems (4)
- Behavioral Health Workers (4)
- Care Coordination (4)
- Care Delivery (4)
- Certified in Healthcare Human Resources (CHHR) (4)
- Clinical/Patient Safety ERM Domain (4)
- Clinical Resource Management (CRM) (4)
- Crisis Communications (4)
- Data Standards (4)
- Decarbonization (4)
- Drug Price Transparency (4)
- Enterprise Risk Management (ERM) (4)
- Fiduciary Duties (4)
- Governance Effectiveness (4)
- Health Insurance (4)
- Impact of Technology on the Workforce (4)
- Inventory Management (4)
- Liability Reform (4)
- Medicaid DSH (4)
- Organ/Tissue/Blood Donation (4)
- Palliative Care (4)
- Physician Alliance: Care Well (4)
- Procurement (4)
- Public Relations (4)
- Recovery Audit Contractor (RAC) (4)
- Stigma (4)
- Survey Readiness (4)
- Uncompensated Care (4)
- Well-Being & Resilience (4)
- Workforce Planning (4)
- Advancing Care Conference (3)
- Advertising (3)
- Advocacy Alliances (3)
- ASHRM Annual Conference (3)
- Board Infrastructure (3)
- Care Continuum (3)
- Community Health Needs Assessments (CHNAs) (3)
- Construction (3)
- COVID-19: Telehealth and Virtual Care (3)
- Disease Management (3)
- Ebola (3)
- Electronic Health Records (EHRs) - Meaningful Use (3)
- Employee Benefits (3)
- Employee Engagement (3)
- Experience Design (3)
- Group Purchasing Organizations (GPOs) (3)
- Innovation Disruptors (3)
- Inpatient Rehab Facility PPS (3)
- Interior Design (3)
- Labor and Delivery (3)
- Logistics (3)
- Long-term Care (3)
- Media Relations (3)
- Medical Device Safety (3)
- Medicare Advantage (3)
- Nurse Leader Community (3)
- Nurse Leader Partnerships (3)
- Nursing Community Partnerships (3)
- Operational ERM Domain (3)
- Patient Satisfaction (3)
- Planning Process (3)
- Position/Job Descriptions (3)
- Products (3)
- Prospective Payment Systems (PPS) (3)
- Suicide Prevention (3)
- Support Services (3)
- Unique Device Identifier (UDI) (3)
- Ventilation (3)
- Workforce Shortages (3)
- Working with Employees (3)
- 42 CFR-Part 2, Confidentiality Regulations for SUD (2)
- 340B Delayed Regulations on Transparency and CMPs (2)
- ACHI National Conference (2)
- Ambulatory Surgical Center (ASC) (2)
- AONL Fellow Designation (2)
- Architecture Profiles (2)
- Behavioral Marketing (2)
- Biomedical Engineering (2)
- Board Meetings (2)
- Board Orientation (2)
- Capital Equipment (2)
- Central Sterile (2)
- Clinician Well-being (2)
- Community Health Improvement Week (CHIWeek) (2)
- Compensation Studies (2)
- CRM (2)
- Demographics (2)
- Distribution (2)
- Emergency Departments (EDs) (2)
- Emergency Management (2)
- Employee Retention (2)
- Environmental Scan (2)
- Environmental Services Management (2)
- Essential Health Benefit Issues (2)
- Fundraising (2)
- Health Information Technology (HIT) (2)
- Hospital Acquired Condition (HAC) (2)
- Human Capital ERM Domain (2)
- Infrastructure (2)
- Internal Communications (2)
- Laundry and Textiles (2)
- Leadership Dialogue (2)
- Limited Service providers (2)
- Marketing Automation (2)
- Mass Violence (2)
- MD Presentation (2)
- Medical Device Technology (2)
- Medical Education/Teaching Hospitals (2)
- Medicare DSH (2)
- Mission/Vision/Strategy (2)
- National Fire Protection Association - Health Care Facilities Code (NFPA 99) (2)
- Nursing Thought Leaders (2)
- Operations Related to Waste Management (2)
- Organ Transplantation (2)
- Patient Safety Risk (2)
- Payer Relations (2)
- Physician-owned Hospitals (2)
- Physician Alliance: Be Well (2)
- Physician Employment (2)
- Physician Network Development (2)
- Physician Preference Items (PPI) (2)
- Predictive Modeling (2)
- Property Management (2)
- Ratings & Reviews (2)
- Regulatory Relief (2)
- Reimbursement (2)
- Risk Management Strategy (2)
- Robots and Robotics (2)
- SDOH: Education (2)
- SDOH: Food (2)
- SDOH: Housing (2)
- Search Engine Optimization (SEO) (2)
- Shipping and Receiving (2)
- SHSMD Featured Resource (2)
- Skilled Nursing Facility PPS (2)
- Standards, Surveys, Accreditation (2)
- Star Ratings (2)
- System Resources (2)
- Voice Technologies (2)
- Volunteering at the Hospital (2)
- Workforce Engagement (2)
- Workplace Safety (2)
- Academic-Practice Partnerships (1)
- ACA Individual Mandate Case (Texas v. California) (1)
- Active Shooter (1)
- Administration (1)
- Adverse Drug Events (ADE) (1)
- Age-Friendly Health Systems (1)
- AHA Strategic Alliances (1)
- ALJ Mandamus Remand Deadline for Deciding Appeals (RAC) (1)
- Alternate Care Sites (1)
- Ambulatory and Outpatient Care (1)
- Appropriate Use (1)
- Apps (1)
- Architectural Planning (1)
- Architecture Compliance (1)
- ASHRM Homepage News (1)
- Asset Management (1)
- Billing & Collections (1)
- Biomed (1)
- Board Development (1)
- Board Evaluation (1)
- Board Structure (1)
- Budgeting (1)
- Building Infrastructure Equipment (1)
- Care Redesign (1)
- CARES Act Provider Relief Fund (PRF) (1)
- Central Line-Associated Bloodstream Infection (CLABSI) (1)
- Certificate in Non-Acute Care Cleaning (CNACC) (1)
- Certificate of Mastery in Infection Prevention and Control (CMIP) (1)
- Certified Surgical Cleaning Technician (CSCT) (1)
- CHIP (1)
- Claims & Litigation (1)
- Cleaning Products (1)
- Clinical Patient Safety Risk Management (1)
- Clostridium difficile (C. diff) Infection (CDI) (1)
- Collateral (1)
- Commissioning (1)
- Communications Systems (1)
- Conditions of Participation (1)
- Construction Data (1)
- Content Development (1)
- Content Marketing (1)
- Data for Planning (1)
- Design Studio (1)
- DFASHRM (1)
- Email (1)
- Emerging Roles (1)
- Employee Culture (1)
- Employee Health and Wellness (1)
- Energy Management (1)
- Engineering Compliance (1)
- Enhanced Premium Tax Credit (EPTC) (1)
- Enroll in Health Insurance (1)
- Evidence-Based Practice (1)
- Executive Forum (1)
- Executive Performance and Compensation (1)
- FAHRMM (1)
- FASHRM (1)
- Federal Capital Financing (1)
- Federally Qualified Health Center (FQHC) (1)
- Financial Assistance (1)
- Financial ERM Domain (1)
- Fire and Life Safety (1)
- Foundation Board Resources (1)
- George R. Gossett Leadership Award (1)
- Hazard ERM Domain (1)
- HCAHPS (1)
- Health Care Business Knowledge (1)
- Heart Disease, Cancer, Diabetes, and Other Chronic Diseases (1)
- HR Policies (1)
- ICD-10-CM and ICD-10-PCS Codes and Coding (1)
- Infection Prevention Products (1)
- Injuries from Falls and Immobility (1)
- Interoperability (1)
- Laboratory Developed Tests (LDTs) (1)
- Labor Unions (1)
- Learning UDI Community (1)
- Ligature Risk (1)
- Litigation (1)
- Machine Learning (1)
- Marketing Technology (1)
- Materials Management Information System (MMIS) (1)
- Medicaid's Institute for Mental Disease (IMD) Exclusion (1)
- Medical Device Regulation (1)
- Medicare for All (1)
- Medicare Physician Payment (1)
- Medicare Sequestration Payment Reductions (1)
- Medication Errors (1)
- Mental Health First Aid (1)
- Merit-based Incentive Payment System (MIPS) (1)
- Metropolitan Anchor Hospital (MAH) (1)
- Mobile (1)
- Monkeypox (1)
- Operations Related to Textile Management (1)
- Organizational Change (1)
- Orientation (1)
- OSHA (1)
- Other Healthcare Roles (1)
- Patient Safety Initiative (1)
- Peer Support (1)
- Pharmacy (1)
- Physician Alliance: Lead Well (1)
- Physician Fee Schedule (PFS)/MACRA/QPP (1)
- Physician Marketing (1)
- Power Skills (1)
- Predictive Data Modeling (1)
- Pressure Ulcers (1)
- Prior Authorization (1)
- Project Management (1)
- Provider Engagement (1)
- Quality Improvement Opportunities (1)
- Quality Oversight (1)
- Real-time Locating Systems (1)
- Reprocessing Medical Devices (1)
- Revenue Cycle (1)
- Risk-based Reimbursement (1)
- Risk Mitigation Techniques (1)
- Safety Management (1)
- SDOH: Transportation (1)
- Segmentation (1)
- Serious Adverse Events (1)
- Service Line Growth (1)
- Setting the Record Straight (1)
- Social Needs Screening and Referral (1)
- Staff Development (1)
- Statistics (1)
- Strategic ERM Domain (1)
- Succession Planning (1)
- SXSW Conference (1)
- Technology ERM Domain (1)
- The Value of Health Systems (1)
- UnidosUS (1)
- United Against the Flu (1)
- Value-based payment (1)
- Veteran Hiring (1)
- Veterans Administration (VA) (1)
- Video (1)
- Wearables and Remote Patient Monitoring (1)
- Work Environment (1)
- Workforce Research (1)
- Workforce Supply and Demand (1)
- Workplace (1)
- Zika (1)
9 Results Found
Board Policies
Board and Committee Composition and Succession Planning...
Board Policies
This Conflicts of Interest and Documentation Policy (“Policy”) applies to all directors and officers of ....
Board Policies
To clarify the difference between the board’s policy making responsibilities and management’s operational responsibilities.
Board Policies
To expedite the conduct of routine business during board meetings in order to allocate more meeting time to education and discussion of substantive issues.
Board Policies
Board policies do various things. Some describe how important processes, such as board self evaluation and CEO evaluation, are carried out. Other policies address standards of conduct such as a conflict of interest policy. Still others clarify delegations of authority such as the levels of authority granted to subsidiary boards, board committees and the CEO.
Board Policies
Governance responsibilities today are so significant that board members must bring more than commitment to the mission and interest in serving. As William Bowen writes, every trustee should bring a “specific competence or experience needed on the board.” This sample provides a board policy statement on competency-based recruitment, election and re-election of board members. Use it to customize a
process for your board.
Board Policies
The following document is intended to be an example that boards should adapt to meet their individual needs.